2024 Year in Review: Celebrating success and innovation
As 2024 draws to its conclusion, it’s time to reflect on the notable achievements from the past year and show our appreciation to all who have helped us accomplish our goals this year.
A lot can happen in a year! As 2024 draws to its conclusion, it’s time to reflect on the notable achievements from the past year and show our appreciation to all who have helped us accomplish our goals this year. This year has been monumental for BeeHealthy, with significant highlights across our platform, commercial activities, and product development, along with outstanding customer achievements. Let’s dive into the remarkable journey of 2024!
Demonstrating value and impact
This year, we had the honor to expand our partnerships with the public Wellbeing Services Counties in Finland with Pirkanmaa, Central Finland, North Savo, South Karelia, Kymenlaakso, Central Uusimaa and Western Uusimaa selecting the BeeHealthy platform to transform digital services and access to care for residents. Notably, Pirkanmaa, North Karelia, and South Savo launched their digital services during this year within months of project initiation.
In the Netherlands, the Dutch primary care organization Gezond.nl, part of Arts en Zorg, reported significant results of their BeeHealthy platform adoption. Their digital-first approach resolves 75% of patient contacts through their Digital clinic, resulting in a 40% reduction in physical appointments and high patient satisfaction with an average rating of 4.6 out of 5.
The Wellbeing Services County of Päijät-Häme demonstrated significant cost savings, with a study showing that directing the first patient contact to digital channels saves an average of 68 euros per visit, potentially leading to 20 million euros in annual savings. Päijät-Häme also took our video consultation functionality into use, achieving exceptional results with patient and professional Net Promoter Scores (NPS) of 70 and 67, respectively.
North Karelia introduced its first digital care plan for surgical patients, serving 630 patients just in the first two weeks of launch. Their care plans aim to support 5,000–6,000 surgical patients annually.
Major customer achievements
The Wellbeing Services County of Pirkanmaa was awarded the Most Impactful Digital Act of 2024 for its Digital clinic, recognised for its cost-effectiveness, clear objectives, scalability, and strong public-private collaboration. Additionally, Pirkanmaa received the AWS Finland Elevate award for improving public service availability, equality, and quality, with the implementation project completed in just four months.
Enhancing our platform
Our product development organisation worked tirelessly to further enhance our platform, implement customer wishes, and achieve smooth customer deployment, all towards our mission to make healthcare smarter for healthcare organisations. Here are some of the significant highlights that our product development achieved this year.
Enhanced user experience and accessibility: Improved the care plan user experience, improved accessibility in to meet all requirements, introduced a new care plan list view to enhance patient population management and efficiency, and enhanced care plan performance with faster loading times.
Chat and video call improvements: Introduced anonymous chatting for easier access to digital care, supported group chatting and video calling, and redesigned the practitioner’s interface of Digital clinic for better usability and mobile responsiveness.
Survey module enhancements: Redesigned our symptom assessment tool for a better user experience, improved accessibility, and platform performance, introduced citizen-driven forms and new flows for practitioners, added acting-on-behalf support for surveys and forms, and implemented multi-tenancy architecture to improve compliance and scalability.
AI tools development: Evaluated LLM-based AI tools through proofs of concepts that we are bringing into production during the coming year to further increase physician productivity.
Partnering for automated triage: Started our collaboration with Infermedica to deploy an integrated AI-based digital triage tool.
Integration development: Expanded API usage, implemented Online booking and EMR integrations in production for multiple customers, and enhanced integration deployment processes for more streamlined and efficient setups.
Support for new customer deployments and compliance: Added new authentication methods (Keycloak, UAE pass, Signicat FTN), enabled support for embedding our platform into other solutions, and improved audit logging features for better performance.
Improved content and translation delivery: Implemented a new localisation management tool and enabled over-the-air translation updates across the platform, providing customers with greater flexibility to manage their content and languages seamlessly.
BeeHealthy’s dedication to information security and compliance was acknowledged through several prestigious certifications: ISO27001, awarded by Bureau Veritas, TÜVIT for our video consultation functionality in Germany, and the A1 certification. Our rapid growth was also acknowledged as we ranked 3rd among health technology companies and 12th overall on the Deloitte Technology Fast 50 list in Finland.
Expanding our reach
BeeHealthy actively participated in key industry events across the EMEA region, including Arab Health in Dubai, DMEA in Berlin, MENA Telehealth in Riyadh, HIMSS Europe in Rome, Finnish Health Care ICT Conference in Tampere, and HLTH in Amsterdam, to name a few. We took part in various engaging panel discussions on patient engagement, preventive care, and the future of remote consultations. We are grateful to Healthcare World for their support and for providing a platform to establish meaningful conversations with other industry professionals.
We released two new on-demand webinars this year. In the first, Study trip to the Nordics: Lesson’s from Mehiläinen’s digital journey, Essi Kainonen, Medical Director of Mehiläinen Digital Services, and Walid Kattan, Regional Director at BeeHealthy discussed the remarkable 20-year journey of Mehiläinen and shared best practices for implementing digital solutions seamlessly in an organisation.
We also teamed up with our friends at Infermedica on the webinar Preventive Care 2.0: Going Digital for Better Health. I had the privilege of joining Milo Wiciński, Head of Business Development, EMEA, at Infermedica, to address our audience’s pressing questions on how digital solutions are advancing early detection, enhancing patient engagement, and improving long-term health outcomes.
Growing our team
Our team continued to grow and diversify, now proudly representing a total of 20 nationalities, reinforcing our global growth. This year, we expanded our platform into a new European market and opened offices in Dubai and Amsterdam. We also welcomed Marko Maunula as our Chief Technology Officer, further strengthening our tech organisation. Additionally, our existing team saw significant growth, with numerous well-deserved promotions recognising their exceptional contributions and achievements.
Read more: Corporate Culture in Digital Healthcare
2024 wrapped
For BeeHealthy, 2024 has been a year of growth, innovation, and collaboration. As we enter the new year, our mission remains the same: we are empowering healthcare organisations to make healthcare smarter by supporting them in their digital leap. We remain committed to enhancing healthcare access and quality through our innovative digital solutions.
Thank you to our customers, partners, and dedicated team for making this year a success. Here’s to another year of impactful achievements!
