Build your digital healthcare front door.

Digital Clinic

Digital Clinic functionality can be used for physician consultations, customer service chat, and various types of inquiries. It’s a stand-alone, software algorithm-based messaging platform that enhances doctor productivity (5x) compared to traditional in-person, telehealth, or video visits.​

Customer’s perspective

• AI-powered symptom assessment and virtual triage
• Real-time push notifications to stay informed
• Convenient access to e-prescription renewal
• Easy referrals for laboratory test and specialist visits
• Seamless video integration for face-to-face interaction

Professional’s perspective

• AI-powered symptom assessment and virtual triage
• Real-time push notifications to stay informed
• Convenient access to e-prescription renewal
• Easy referrals for laboratory test and specialist visits
• Seamless video integration for face-to-face interaction

Online booking

Easy-to-use online booking system. Easy tools for the professionals and other personnel to manage availability and reservations. Online booking can be used stand-alone or with integrations.​

Customer’s perspective

• Referrals help guide patients in making bookings
• Simple search and selection of available appointment times
• Options to book in-person visits or connect via chat, call, or video
• Timely notifications for upcoming appointments
• Easy cancellation and rescheduling of visits
• Clear arrival instructions provided

Professional’s perspective

• Manage profiles for professionals and resources (e.g., MRI machines)
• Web-based tool for managing individual or resource schedules
• Add or remove availability with ease
• Update patient information and manage records
• Initiate chat, call, or video consultations
• Administrative dashboard for service desk to oversee bookings

Digital care plans

Digital service and care plans can be used to monitor, guide and support the progress of treatment or other services in numerous different services.​

Customer’s perspective

• Gain a clear, comprehensive view of your care or service journey through a digital care plan
• Access all care pathways directly within one user-friendly app
• Supports a wide range of needs – from routine care to complex treatment plans

Professional’s perspective

• Access a clear, user-friendly care plan administration tool
• Easily create and customise care paths with text, images, videos, task formats, and remote tracking
• Integrate with other tools like Digital Clinic, Online Booking, and surveys
• Flexibly define care paths as self-guided or clinician-led plans
• Enable care teams to monitor patient progress through an intuitive dashboard
• Control visibility and access based on professional roles and care pathways – both per plan and per patient

Medical records

Timeline of past and future health events, easy access and reminders for the patient. Without integrations timeline will only show the health events generated within the application.​

Customer’s perspective

• View a clear timeline of your past and upcoming health events
• Access personal health records, prescriptions, lab results, and visit notes – all in one place
• Get timely reminders for upcoming appointments and follow-ups
• Manage and update personal information for yourself and family members
• Understand medical data more easily with AI-powered summaries and interpretations

Professional’s perspective

• Centralised access to patients’ health event timelines, lab results, and appointment history
• Reduce administrative workload as patients self-manage and review their records
• Improve communication by minimising repetitive questions and information requests
• Enhance patient engagement with transparent access to health data
• Enable proactive care planning based on real-time patient insights

Surveys and forms

Create surveys and forms for patients. Responses are compiled into a clear summary for the professional.

Customer’s perspective

• Receive reminders to complete relevant questionnaires ahead of your visit
• Easily view and reference your past responses
• Fill out forms and provide health information conveniently before arriving at the clinic
• Access feedback and notes from care teams within Care plans

Professional’s perspective

• Assign tailored questionnaires based on patient profiles or conditions
• Access a clear summary of patient input before each appointment
• Monitor completion status and manage responses in real time
• Review and interpret answers efficiently
• Provide feedback and outline next steps directly through Care plans

Home page

Configure and customise the patient’s home view with marketing banners, quick links, and external service shortcuts.

Customer’s perspective

• Informative homepage view with relevant shortcuts and updates
• Quick access to services, upcoming appointments, care plans, and health records

Professional’s perspective

• Configure the home screen layout with shortcuts and quicklinks to services
• Utilise marketing banners to cross-sell services

Profile management, strong authentication and family profile

User profile tools to manage profiles, family members, consents, payment, and insurance information.

Customer’s perspective

• Secure login with strong authentication or email-based registration, with passcode and face identification for seamless log in.
• Easily manage your own profile details and personal settings
• Add and manage family members, and act on their behalf when needed
• Choose your preferred platform language for a personalised experience

Professional’s perspective

• Use patient-provided Personal Health Information for consultations
• Navigate seamlessly across systems via secure AD-federation integration
• Manage professional profiles, including services, locations, prices, languages, and profile pictures
• Ensure consistency and continuity across care teams with centralised access to profile data

Payments and payment types

Enable flexible and secure payment options tailored to your organisation’s needs.

Customer’s perspective

• Choose from a variety of secure payment methods that suit your preferences
• Easily view, manage, and track past and upcoming payments in one place
• Receive receipts and payment confirmations

Professional’s perspective

• Configure and manage accepted payment types based on organisational needs
• Monitor payment status across appointments and services
• Link payment data to patient profiles for streamlined service coordination

Banners, segmentation and patient direction

Target patients with custom banners and messages based on their profiles and needs.

Customer’s perspective

• Receive personalised messages and reminders tailored to your health needs
• View relevant content based on your care history or upcoming appointments
• Easily navigate to recommended actions or services from banners

Professional’s perspective

• Create targeted banners and messages based on patient profiles and segmentation
• Direct patients to specific services, care plans, or surveys using dynamic banner content
• Customise communication to improve engagement and follow-through

Dashboards and analytics

Visualization of the data generated by the platform to support management and the optimisation of operations, as well as separate analytics insight of end user behaviour.​

Power user’s perspective

• Analyse customer behaviour and service usage trends to optimise care delivery
• Track care outcomes and resource utilisation
• Support decision-making with real-time insights into patient engagement