50% of Finns Use BeeHealthy’s Healthcare App to Access Public Health and Social Services

After the 2023 social and healthcare reform in Finland, Wellbeing Services Counties, responsible of the public social and healthcare services, tendered a digital platform to digitise their service provision. Ten of the public counties chose BeeHealthy’s digital white-label healthcare platform, which now serves half of Finland’s population – making BeeHealthy’s healthcare app the market leader.  

BeeHealthy has provided each of the public counties with its own white-labeled, customisable healthcare platform, tailored to the organisation’s brand, services, and local content. These platforms form a unified healthcare ecosystem including both citizen-facing mobile and web interfaces and professional web interface. The platform integrates seamlessly with EMRs and other existing systems and provides comprehensive administrative tools that allow counties to fully manage their settings and implement updates quickly and without delay. 

High adoption of healthcare app

The public counties have driven impressive adoption rates for their digital healthcare platforms across all age groups and digital skill levels. The platforms have already delivered measurable impact: 

• Over 23% reduction in episode cost^*
• Same-day availability for non-urgent appointments that used to take months

While each app is county-specific, they all serve the same core purpose as acting as a digital front door that centralises access to public social and healthcare, making it seamless for citizens to manage their health. 

What a healthcare app delivers 

For those unfamiliar with the concept, a healthcare app might sound like a convenience feature, but in practice, it’s transforming how care is delivered. Here’s how the BeeHealthy platform works for the counties: 

1. Improved access to care 

Citizens no longer need to navigate complex systems or endure long wait times. With a healthcare app, they can: 

• Fast-track to social and health services with chat or video call – anywhere, anytime 
• Receive e-prescriptions and referrals 
• View medical records, chat history, and lab results 
• Manage care for family members 
• Access digital care plans, from preventive health to post-operative guidance 

Key benefit: The app reduces friction and ensures equitable access, especially for people in rural or remote areas. 

Takeaway for organisations: A modern healthcare platform makes services more user-friendly and accessible, reducing delays and preventing costly complications. 

2. Enhanced efficiency for healthcare providers 

The benefits extend beyond patient convenience. For social and healthcare professionals, BeeHealthy’s digital healthcare platform: 

• Streamlines workflows and automates routine tasks 
• Scales care delivery by enabling professionals to manage high patient volumes with high efficiency 
• Leverages AI tools, including ambient listening technology, to automate clinical documentation, freeing up more time for direct patient care 
• Improves team collaboration through real-time data sharing and coordinated care across departments 
• Reduces operational costs by directing patient-volumes towards self-service and freeing up capacity in the physical network 

This isn’t about replacing people with tech – it’s about empowering professionals to focus on care, not paperwork. 

Takeaway for organisations: A healthcare platform boosts productivity, optimises operations, and ultimately improves patient outcomes. It’s a clinical and organisational asset. 

3. Strengthened engagement and preventive care 

Patients who are engaged in their health typically experience better outcomes. The BeeHealthy healthcare app supports this by: 

• Providing reminders for lab tests, appointments, and medication 
• Offering access to digital care plans and programmes, from pre- or post-operative guidance to lifestyle changes 
• Enabling proactive care and earlier interventions 

Takeaway for organisations: Digital engagement drives preventive care, improving public health while reducing strain on acute care systems. 

Leading by example

Finland’s public Wellbeing Services Counties offer great evidence of the value healthcare apps provide: 

• Fast, seamless care access: Contact professionals in minutes – no queues, no hassle. 
• Equality of service: Citizens in remote areas can access the same services as those in urban centres, reducing disparities 
• Smart resource use: Digital pathways reduce unnecessary in-person visits, and free up resources to the cases that need in-person visits. 
• Operational streamlining: Automate admin so staff can focus on patients. 
• Better care journeys: Support users throughout their entire health lifecycle. 

But perhaps the most powerful result is the stronger, more transparent connection between citizens and healthcare professionals. Healthcare apps are not just digital tools – they’re enablers of trust, collaboration, and continuity in care. 

*Research: https://www.medrxiv.org/content/10.1101/2025.04.04.25324363v1