Leading primary healthcare provider Arts en Zorg and its initiative Gezond.nl and BeeHealthy, have announced a digital collaboration in the Netherlands 

Arts en Zorg has a proven track record in providing innovative health services and is the forerunner in their field. The company is the largest primary healthcare provider of the Netherlands and serves more than 300.000 patients. Target is to create value together by building a hybrid healthcare system that is sustainable, endures and improves accessibility to quality healthcare. Both parties believe that bringing the knowledge and insight from the digital clinic operation model of Mehiläinen in the Nordics together with Arts en Zorg expertise in the Netherlands will significantly impact the access to care and it will improve the professionals’ way of working in a digi-physical setting.  

The platform enables Arts en Zorg to offer comprehensive digital access to care to complement their extensive physical network. The company will utilize all BeeHealthy platform modules in native apps that will be launched under the Gezond.nl service offerings. The platform gives a lot of flexibility for Arts en Zorg to create and manage a new type of digital offering via the innovative admin tools. Patients will have on demand access to healthcare professionals and immediate access to follow-up care. 

“We chose BeeHealthy as our strategic partner for developing a new type of advanced digital clinic. Their holistic platform combined with their established background as a healthcare provider and knowledge of innovation, made them the right fit. Together we believe we can have a substantial impact on the user experience of patients and healthcare professionals”, says Amon van den Borg, CEO Arts en Zorg Group. 

”We are very excited about the collaboration with such an innovative player as Arts en Zorg and its digital initiative Gezond.nl. We share the same ambition and culture which builds a good foundation for the advancements planned for Dutch healthcare”, comments Anni Iso-Mustajärvi, Director of Saas Platform in BeeHealthy. 

Additional information: 

  • BeeHealthy, Director, Saas Platform, Anni Iso-Mustajärvi, anni.iso-mustajarvi@beehealthy.com, tel. + 358 44 270 3691
  • Arts en Zorg, CEO Arts en Zorg Group, Amon van den Borg, info@artsenzorg.nl  

Arts en Zorg 
Arts en Zorg Group is the largest primary care organisation in the Netherlands. Its mission is to provide direct access to high quality healthcare for everyone, anywhere, anytime. The Arts en Zorg Group consists of three divisions: (1) nationwide primary care network with health centres (Arts en Zorg)and digital first practices (DocLine); (2) commissioned care, such as the health maintenance organisation for asylum seekers & refugees (GZA/RMA)or primary care support to the police, and (3) health technology, developing online services (Gezond.nl) and data infrastructure. With these ventures Arts en Zorg is working to continuously innovate and advance healthcare. 

Subsidiary of the Mehiläinen Group, BeeHealthy Oy offers digital healthcare software, solutions and services to healthcare providers and payers globally. BeeHealthy leverages tested and proven solutions developed for the highly advanced and competitive Finnish digital healthcare markets in partnership with Mehiläinen Group. With over 1 million users in the Platform, over 70 highly skilled software developers and global deployments in 10 different countries, BeeHealthy is rapidly becoming a leading digital healthcare solutions provider in the EMEA (Europe, Middle East and Africa) region. More information: beehealthy.com

Mehiläinen’s Digital Clinic’s academic article published in a scientific journal – conveying empathy in a chat environment

In 2018–2019, Mehiläinen participated in the Quantifying Human Experience for Increased Intelligence Within Work Teams and in the Customer Interface (HUMEX) project coordinated by the University of Helsinki, which aimed to produce new information about the mechanisms of high-quality digital interaction. In the subproject carried out at Mehiläinen, the conveyance of empathy between the physician and the patient in the Digital Clinic’s chat environment was studied.

The scientific journal Psychosomatic Medicine approved the peer-reviewed article written about the study for their May issue.

– The proposal to participate in the research project was submitted by the University of Helsinki, who were looking for business partners who develop their customer experience in a determined and unprejudiced manner. For Mehiläinen, the research project offered a new type of possibility to study the functionality of customer interaction in Digital Clinic. Mehiläinen carries out scientific research work actively, and it is wonderful that the first scientific article about Digital Clinic has now been published, says Mehiläinen’s Customer Insight Manager Soili Peltola, who is one of the authors of the article.

– Research results show that the patient’s experience of empathy shown by the physician is not only important in face-to-face meetings, but also when the interaction happens in a chat. The results indicate that it is useful to develop methods that support the patient’s experience of empathy in online interaction with physicians, says Peltola.

Business Unit Director, Digital Health Services Ossi Laukkanen and his team were in charge of the practical design and implementation of the research setting. In addition to the symptom questionnaire described in the article, the University of Helsinki research team provided Mehiläinen with an analysis of the chat interaction between the physician and the patient as well as a feedback questionnaire for the Digital Clinic physicians to support the development of Digital Clinic. Whenever new results were available, they were reviewed by the Digital Clinic team under the supervision of the University of Helsinki researchers.

Study in a nutshell: Perceptions of Doctors’ Empathy and Patients’ Subjective Health Status at an Online Clinic

Medical doctors’ empathy is known to support patients’ health status after face-to-face clinical visits. However, the role of doctors’ empathy in chat-based encounters is not yet well understood. This study investigates whether patients’ evaluations of doctors’ empathy are associated with their health perceptions after a meeting at an online clinic and whether experiences of empathy could be enhanced by augmenting an automated anamnesis questionnaire completed before the visit.

A total of 209 adult patients agreed to participate in the study. First 103 patients filled out the regular version of the questionnaire (June–August 2019) and then 106 filled out the augmented version of the online anamnesis questionnaire (August–November 2019). Patients’ perceptions of doctors’ empathy were measured with the Consultation and Relational Empathy questionnaire. Patients’ self-perceived health status, potential confounders, and demographic background information were measured via questionnaires.

Patients’ perceptions of doctors’ empathy during a chat-based encounter were associated with patients being less concerned about their symptoms and considering their symptoms as less severe, as well as a higher probability of alleviation of symptoms as rated by the patients. Augmenting the anamnesis questionnaire did not affect patient reports on doctors’ overall empathy, but it did have positive effects on specific areas of doctors’ empathy covered by the questionnaire.

These results show that patients’ experience of doctors’ empathy not only is important during face-to-face encounters but also supports patients’ perceptions of health when the interaction is text based. The results also encourage further development of means to support patients’ experiences of empathy during online interaction with medical doctors.


Perceptions of Doctors’ Empathy and Patients’ Subjective Health Status at an Online Clinic: Development of an Empathic Anamnesis Questionnaire
Martikainen, Silja PhD; Falcon, Mari MA; Wikström, Valtteri MA; Peltola, Soili PhD; Saarikivi, Katri MA
Psychosomatic Medicine: May 2022 – Volume 84 – Issue 4 – p 513-521.

Link to the article: Perceptions of Doctors’ Empathy and Patients’ Subjective Health Status at an Online Clinic: Development of an Empathic Anamnesis Questionnaire​​​​

BeeHealthy’s Anni Iso-Mustajärvi participates in the World Economic Forum in Davos

Anni Iso-Mustajärvi, Director of BeeHealthy’s SaaS business, and seven other Finnish changemakers under the age of 35 is participating in the World Economic Forum’s event in Davos together with the Finnish Flow delegation.

“It’s wonderful that decision-makers from all over the world come together to consider how humanity can continue to move forward together in a sustainable way. At the same time, it’s also being considered how, for example, the challenges of healthcare can be solved together. We are able to take initiatives and share ideas at this unique forum”  Anni Iso-Mustajärvi describes her feelings from Davos. 

Several countries are currently looking for solutions to resource needs due to an aging population and rising health care costs. BeeHealthy is ready to meet these needs. 

“At BeeHealthy, we believe that by changing existing big structures and the way we do things, we will make a bigger impact and change in people’s lives. We have a ready-made solution for the digital leap in healthcare that has already been extensively tested in international use” she says. 

“The healthcare market is going through a breakthrough in digitalisation.”

According to Iso-Mustajärvi, conversation is needed so that new and better ways of providing health services can be achieved. Among other things, there is a need to discuss how health care can be delivered more efficiently, effectively and locally and over time. 

“The healthcare market is going through a breakthrough in digitalisation. The change is expected, as the industry has been one of the slowest in the digital development. Regulation and funding models must support innovative solutions. If, for example, compensation mechanisms are resolved for physical receptions and minutes, there will be a system drain failure. In addition to these issues, common solutions are needed to change the issues” Iso-Mustajärvi reflects. 

Change is not easy. The deployment of digital solutions requires the creation of new business models and practices. 

“For this, we at BeeHealthy have a unique experience and ability. Long-term work and helping big gamblers do things better will make an impact and bring even better care to a truly large number of people”

“What sets us apart from other players is that we are not just a software company, but our digital development is done internally with our own healthcare professionals’ resources and capabilities, which we can now commercialise elsewhere. We have a unique position to promote digital development outside Finland by offering ready-made and tested solutions to other healthcare players. We also carry out continuous development work together with our customers” Iso-Mustajärvi cheers.  

Patients at the heart of all development work.

Iso-Mustajärvi is especially proud of the development of digital health services in Mehiläinen. 

“We really want to make the patient’s life easier and enable smooth health care. All health data and access to a professional is in your pocket 24/7. At the same time, we have developed a medical framework that enables quality care. We’ve been pioneers in how medicine can meet new challenges with digital tools” she says. 
“In the spirit of the World Economic Forum, I could sum up our goals so that we want to build more equitable and democratic healthcare with scalable platform solutions as a partner for both public and private service providers” Iso-Mustajärvi concludes.

The World Economic Forum is held from 22 to 26,2022 and will bring together more than 2,000 leaders and experts from around the world. 

The new digital service helps diabetics to maintain a healthy lifestyle – Mehiläinen strives to take a leap in the effectiveness of treatment, and the results are promising

A significant proportion of Finns suffer from chronic diseases. There are up to 400,000 people suffering from type 2 diabetes alone, and it is estimated that about 10–15% of the public healthcare budget is spent on the treatment of diabetes. Many chronic diseases can be influenced by lifestyle changes, but support for the changes is poorly available: less than half of the patients suffering from chronic diseases feel adequately supported and only about 5% of them are able to make a substantial lifestyle change.

– Our goal is to make a radical leap in the effectiveness of treatment by providing better treatment for patients with chronic diseases. The preliminary results are promising: the median weight loss of the pilot in progress in Harjun terveys after four months is 5.2 kg (5.1%). Our treatment model has brought about a clear change, says Nelli Såger, Director of BeeHealthy's Chronic Care.

– Extensive international research shows that with adequate weight loss and sustainable lifestyle changes, type 2 diabetes can be put into remission, in other words, the diabetic becomes asymptomatic and drug-free, says Såger.

In BeeHealthy's new treatment model, both the professional and the patient play an active role. Through the app, the results of measurements taken at home are sent to a professional, who can intervene in the situation if, for example, the weight, blood sugar or blood pressure is high.

– The main objective is to support healthier lifestyles, i.e. to encourage people to exercise more and eat healthier, thereby reducing the need for medical treatment and improving the prognosis for diabetes. This is promoted by remote monitoring and support as well as personalised routine challenges which aim at building a sustainable lifestyle change,” says Såger.

The current situation is expensive both in human and social terms – and also for employers

In addition to society and the human aspect, the current situation regarding the treatment of chronic diseases is also costly for employers, as people with diabetes have up to 10 more days of sickness-related absences than others. This means an additional annual cost of EUR 3,500 per person suffering from diabetes for the employer.

– There is much to improve in the effectiveness of chronic disease treatment: the patient is left quite alone, the desired lifestyle changes rarely happen and poor treatment balance often leads to costly complications. Our new operating model can achieve significant savings and improve the continuity of treatment in everyday life through digital services, says Sampo Oksanen, Commercial Lead of Chronic Care.

The early treatment results are promising, but more information on the long-term effectiveness on lifestyles, let alone complications, is required.

– The effectiveness of our concept will be weighed only in a longer follow-up, with a larger number of patients. That is why we are adding hundreds of new patients to our pilot in the new Päijät-Häme wellbeing services county this year. The University of Helsinki and Aalto University are conducting a scientific study on the benefits of the pilot. The pilot and the development of the new treatment model will continue, says Iiro Karhiaho, Chief Physician of BeeHealthy's Chronic Care.

In the joint venture between Mehiläinen and Päijät-Häme Joint Authority for Health and Wellbeing, Harjun terveys, the pilot for the treatment of people with type 2 diabetes started in December 2021 and more than 30 patients have participated in it. In the future, the new treatment model will work through BeeHealthy's SuomiSote remote service platform.  The operating model developed for the treatment of chronic diseases will later also be offered to employers.

Mehiläinen expands in Germany – acquires MVZ Westpfalz Group

The MVZ Westpfalz Group is a leading provider of conservative and surgical treatments in the Region of Kaiserslautern / Landstuhl, focusing on specialties of ENT, orthopaedics, visceral surgery and radiology. The MVZ Westpfalz Group holds the following legal entities: MVZ Westpfalz GmbH, Radiologie Westpfalz GmbH, MVZ International Rehab Westpfalz GmbH and the Mediceum Klinik Landstuhl GmbH.

The group is renowned for its seamless integration of outpatient and inpatient patient flows and is a leading example in Germany for its efficient and high-quality patient care across specialties. The MVZ Westpfalz Group has been identified as an ideal partner for Mehiläinen Germany to develop an innovative and integrated care approach for the outpatient specialty medicine market in Germany.

– We are extremely grateful to have found a strategic partner with strong digital capabilities and experience. Mehiläinen shares our vision of high-quality and efficient medical care for our customers. Being a part of Mehiläinen will allow us to elevate our medical care services to the next higher level, at the same time as we will together establish a network of high-quality, customer-oriented medical care in Germany. We are committed and convinced that with our knowledge and experience in the German medical care market we will accomplish this mission, says Dr med. Antonio Baker Schreyer, Managing Director of MVZ Westpfalz.

– With its 40 doctors and coverage of the whole patient journey, MVZ Westpfalz is a leading regional healthcare provider in Kaiserlautern and Landstuhl with very high patient satisfaction. We will support MVZ Westpfalz Group in further improving access, quality and patient experience, especially by leveraging the digital capabilities of the Mehiläinen Group, Dr med. Gerald Loos, Managing Director Mehiläinen Germany and the Dalberg Klinik GmbH comments.

– We were highly impressed by Dr. Baker Schreyer and his colleagues. We share the same customer-centric and quality-oriented values and entrepreneurial spirit. Dr. Baker Schreyer will join the management team of Mehiläinen Germany and together our goal is to continue investments and acquisitions of medical centres in other regions within Germany, says Janne-Olli Järvenpää, CEO of Mehiläinen Group.

The transaction had been subject to antitrust approval by German federal authorities. Approval was granted on April 8, 2022.

The Dalberg Klinik GmbH is part of Mehiläinen Deutschland GmbH and the Finnish healthcare provider Mehiläinen. The Mehiläinen Group is a European leader in high-quality digitally powered multi-specialty healthcare with a strong outpatient focus. Mehiläinen employs over 30 000 healthcare professionals in Finland, Sweden, Estonia and Germany. Group turnover in 2021 was EUR 1.4 billion. Mehiläinen was founded in 1909 in Helsinki, Finland.

Mehiläinen’s modeling data shows: cancers likely undiagnosed, increased mental health-related need for treatment

Mehiläinen closely monitors the development of the total number of diagnoses made in connection with doctor’s appointments. The comparison of the diagnoses made between March 2020 and November 2021 with an alternative scenario model* based on previous years shows that the COVID-19 pandemic seems to have caused an uneven care backlog across different disease groups.

– Compared to the alternative scenario model, the diagnoses show worrying trends. Based on the modelling, the number of appointments related to cancer diagnoses in Mehiläinen was about 15% lower than expected. In practice, this means that some cancers remain undiagnosed, says Mehiläinen’s Chief Medical Officer Kaisla Lahdensuo.

When tackling the care backlog, it is important to take into account the special characteristics of different disease groups

When tackling the care backlog, attention should be paid to the need for care that has arisen in different disease groups; for example, by adding low-threshold services for the treatment of anxiety. Digital tools offer a good opportunity for this and many people also benefit from the individually tailored combination of remote and in-person appointments.

– The number of appointments related to depression was as high as the modelling predicted, but the number of appointments related to anxiety was 10% higher than expected. This indicates that although mental health challenges were increasing even before the COVID-19 pandemic, the situation has become even more difficult, especially in terms of anxiety. There is a great, clearly visible need for low-threshold mental health services, says Lahdensuo.

* The alternative scenario model is based on all of Mehiläinen’s visit diagnoses between March 2016 and February 2020 – a total of about 9 million visits.

Mediclinic International announces digital collaboration with BeeHealthy to support delivery of its outstanding patient experience

Mediclinic International, the diversified international private healthcare services group, and BeeHealthy, a subsidiary of the Finnish-based international private healthcare provider Mehiläinen, have announced a group-wide digital collaboration.

The collaboration today provides Mediclinic with access to BeeHealthy’s digital healthcare platform and going forward broadens Mediclinic’s capacity to build innovative digital healthcare services for the Group’s patients and healthcare professionals. BeeHealthy draws on Mehiläinen’s expertise and tried-and-tested solutions from the digitally advanced Finnish healthcare market.

All three of Mediclinic’s divisions will utilise the BeeHealthy platform to support the Group’s strategy of becoming an integrated healthcare provider across the continuum of care, while transforming its services and client engagement through innovation and digitalisation. With the introduction of these services, the Group will broaden and enhance access to its healthcare services, enabling Mediclinic and its healthcare professionals to engage directly with patients, supporting and coordinating the entire patient journey across various care settings.

– Through our digitally supported services, we want to enable patients to experience seamless continuity of care and a superior client experience. We chose BeeHealthy as our partner because of the platform’s comprehensive functionality and the long-term medical and operational expertise behind its development. We think that, together, we can evolve our healthcare services to meet current and future needs and support the Group’s growth aspirations, says Dr Tyson Welzel, Group Chief Innovation Officer of Mediclinic.

– Mediclinic is a true pioneer in healthcare, investing in the opportunities brought by digitalisation. We are very proud to have successfully piloted with Hirslanden, the leading private healthcare provider in Switzerland, and to start a collaboration with the wider Mediclinic group. At BeeHealthy, our goal is to bring together a network of leading international healthcare operators as users of our platform to offer innovative digital healthcare services on a global scale. The collaboration with Mediclinic perfectly supports this goal, commented Anni Iso-Mustajärvi, Director of BeeHealthy.

– The convertibility and agility of our offering have been tested against the requirements of different countries and healthcare markets, further strengthening our position globally. BeeHealthy is fast becoming the market leader in enabling digital health services, she concludes.

Mediclinic International

Mediclinic is a diversified international private healthcare services group, established in South Africa in 1983, with divisions in Switzerland, Southern Africa (South Africa and Namibia) and the United Arab Emirates (“UAE“).

The Group’s core purpose is to enhance the quality of life.

Its vision is to be the partner of choice that people trust for all their healthcare needs.

Mediclinic is focused on providing specialist-orientated, multi-disciplinary services across the continuum of care in such a way that the Group will be regarded as the most respected and trusted provider of healthcare services by patients, medical practitioners, funders and regulators of healthcare in each of its markets.

At 30 September 2021, Mediclinic comprised 74 hospitals, five subacute hospitals, two mental health facilities, 19 day case clinics and 20 outpatient clinics. Hirslanden operated 17 hospitals and four day case clinics in Switzerland with around 1 900 inpatient beds; Mediclinic Southern Africa operations included 50 hospitals (three of which in Namibia), five subacute hospitals, two mental health facilities and 13 day case clinics (four of which operated by Intercare) across South Africa, and around 8 600 inpatient beds; and Mediclinic Middle East operated seven hospitals, two day case clinics and 20 outpatient clinics with around 1 000 inpatient beds in the UAE. In addition, under management contracts Mediclinic Middle East operates one hospital in Abu Dhabi and will open a 200-bed hospital in the Kingdom of Saudi Arabia in mid-2022.

The Company’s primary listing is on the London Stock Exchange (“LSE”) in the United Kingdom, with secondary listings on the JSE in South Africa and the Namibian Stock Exchange in Namibia.

Mediclinic also holds a 29.9% interest in Spire Healthcare Group plc, a leading private healthcare group based in the United Kingdom and listed on the LSE.

A medical clinic chain in Italy to use Mehiläinen Digital Clinic

Press Release 27 April, 2020

Italian medical clinic service provider Centro Medico Santagostino will start using the Mehiläinen Digital Clinic online application. The online application to be used by Centro Medico Santagostino includes the Digital Clinic functionalities, symptoms survey and a separate coronavirus channel to be set up separately for Italy.

“We appreciate this opportunity to cooperate with a rapidly growing operator, known for introducing new operating methods to the market in an unbiased manner. The chance to assist in securing medical services in Italy in the midst of the challenging coronavirus crisis is particularly important for us,” says Anssi Hartiala, Managing Director of Mehiläinen’s private healthcare services.

The rapidly growing company operates more than 20 medical clinics in the Milan region, where more than 1,000 doctors provide a broad range of high-quality medical services in various specialties for over 440,000 customers.

“We are excited about this cooperation with Mehiläinen and the opportunity to set up a new service in Italy. We’ve always paid attention to new health concerns and requests from patients, and to accessibility of our health services. In this corona emergency phase we decided to push on even more on telemedicine services, because we want to answer to patients’ needs. And we must do it with every tool that helps avoid unnecessary contacts among people. New service is a good representative of northern European efficiency and smart policies”, says Luca Foresti, CEO of CMS.

The cooperation will begin by setting up an efficient and impressive remote physician service. Digital Clinic will provide support in the management of the coronavirus situation, which is very challenging in Italy.

“The service offers a separate channel for patients who suspect they may have the coronavirus infection. The automated symptom survey makes it possible for doctors to help patients quickly and safely, and to provide further instructions. At the same time, potential hazardous situations at clinics can be avoided and the load on the healthcare system is eased,” says Hartiala from Mehiläinen.

Digital Clinic will be launched in Italy on 27 April. The aim is to deepen cooperation in the future by developing innovative and effective healthcare services.

Digital services attract international interest

International interest towards Mehiläinen’s services continues.

“Our aim is to facilitate low threshold access to care and better healthcare services for an increasing number of people. We do this by assisting providers of traditional healthcare services around the world in taking a digital leap, similar to the one we have taken. I believe that when several leading healthcare providers develop the digital platform together with us, we can transform the methods of health care provision on a larger scale,” says Hartiala.

Previously, Mehiläinen Digital Clinic has been sold in the international market to the largest private hospital chain in Greece. In Finland, Digital Clinic has proven to be a vital service channel in providing advice and guidance to patients suffering from respiratory tract symptoms.

For more information, please contact:
Mehiläinen, Anssi Hartiala, Managing Director, Mehiläinen’s private healthcare services
Contacts via Laura Martinsuo, Communications, Mehiläinen, tel. +358 (0)40 196 2892, laura.martinsuo@mehilainen.fi

Mehiläinen begins to grow internationally – a leading private hospital chain in Greece starts using Digital Clinic

Hellenic Healthcare Group, a private hospital and medical service provider in Greece, has bought a licence for the Digital Clinic platform, developed by Mehiläinen, which also includes online appointment booking. Mehiläinen develops and exports Finnish digital health expertise at the forefront of the industry.

The agreement between Hellenic Healthcare Group (HHG) and Mehiläinen includes the Digital Clinic and the online appointment booking software developed by Mehiläinen as well as their localisation to meet the needs of Greek customers. These digital services will be made available to the customers of HHG’s Metropolitan and Hygeia hospitals gradually during early 2020.

– We are really excited about this new cooperation. This is a very significant agreement through which Mehiläinen’s operations will expand internationally. Our cooperation with HHG has been very smooth, building on strong mutual understanding and trust, says Managing Director Anssi Hartiala from Mehiläinen.

– We visited Mehiläinen with an international delegation to learn more about their solutions. We are impressed with the accessibility of Mehiläinen’s digital services and the new approach to service production. It’s evident that service development at Mehiläinen is strongly customer-driven and can transform traditional processes. We are convinced that Mehiläinen is the right partner for us to support our vision of a digitalised Hellenic Healthcare Group, says Dimitrios Spridis, CEO of HHG.

HHG provides private hospital and medical services under the names Metropolitan and Hygeia in the Athens area. Metropolitan is the leading private service provider in the area. In the future, HHG expects its cooperation with Mehiläinen to become even closer and expand to cover a wider variety of digital health solutions.

Great digital expertise attracts interest internationally

Mehiläinen is seeking strong growth in the international market. This internationalisation is being led by digital health solutions, such as the OmaMehiläinen app and its Digital Clinic, which have attracted much interest outside Finland.

– Mehiläinen’s digital services are among the best in the world, as shown by the comparison* of international service providers published by the consultancy BearingPoint. In addition to the app, Mehiläinen has great expertise in efficient processes that support digital services. We have been visited by dozens of delegations from around the world that wanted to learn more about our services, says Hartiala.

Mehiläinen’s apps are the most downloaded in the industry and its NPS (Net Promoter Score), which measures the customer experience, is very high. During 1–9/2019, Mehiläinen Digital Clinic’s NPS was 81.

According to Hartiala, the digitalisation of health care processes is a key tool in solving the challenges related to access to health services. Mehiläinen’s Digital Clinic has also been introduced into public health care services in Finland in places such as Länsi-Pohja, Siikalatva and Varkaus.

– Based on the figures and experiences of Digital Clinic, we know that a properly implemented digital solution increases the productivity of a general practitioner 2–3 times compared to the traditional way of working. Customers have received the new digital services with enthusiasm, says Hartiala.

– In addition to the users of the services, Mehiläinen’s solution has also brought significant benefits to the organisers and payers of health care services. Mehiläinen’s municipal, insurance company and occupational health customers have been able to provide better services at lower total costs, Hartiala says.

Hellenic Healthcare Group’s website .